Customer Service Advisor

We are looking for a Customer Service Advisor to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.

Our Benefits:

• 22 days holiday + bank holidays

• Free uniform

• Bonus scheme

• Company pension scheme

• Employee discount scheme

• Death in service benefit

• Occupational health

• Friendly team environment

About the role:

• Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group.

• Dealing with first line enquiries from customers.

• Generate rich leads for the showroom teams.

• Support the showroom team by scheduling appointments with customers and following up on leads.

• Accurately input customer information and enquiries on to our databases.

• Work to targets and KPI’s set out by the contact centre managers.

• Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience.

• Maintain a positive and friendly attitude towards customers and team members.

• The ability to handle customer complaints and issues with empathy and professionalism.

• Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience.

• Assisting with other tasks if required.

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

Skills required:

• Computer literate & Proficient in Microsoft packages.

• Experience working in a high volume, multi-channel contact centre.

• Be able to prioritise your workload in a fast-paced environment.

• Outstanding ability to clearly communicate with customers via telephony, email and livechat.

• A passion for delivering great service, greeting customers with a smile and serving them with pride.

• Work well within a team and communicate effectively and openly with others.

• Full UK driving licence is required.

Hours: Rolling 4-week shift pattern. 42 hours per week over 5 days, including weekend and bank holiday work.

Job Type: Full-time

Pay: Up to £27,000.00 per year

Benefits:

• Additional leave

• Company events

• Company pension

• Cycle to work scheme

• Employee discount

• Enhanced maternity leave

• Enhanced paternity leave

• Free parking

• On-site parking

• Referral programme

• Store discount

Schedule:

• Day shift

• Weekend availability

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: Customer Service Advisor

If your passionate and committed to delivering excellent customer service, we would love to hear from you.

To apply, please send an email to [email protected], stating the role you are applying for within the subject of the email.